Booking & Cancellation Policy
D'Jais Salon & Spa
1182 Fischer Blvd, Toms River, NJ 08753
732-270-9711
www.djaissalon.com
Effective Date: October 27, 2026
At D'Jais Salon & Spa, every appointment is reserved specifically for you. Our cancellation policy protects the valuable time of our service providers while allowing other clients the opportunity to schedule available appointments.
Credit Card Required for All Appointments
A valid credit or debit card is required on file to book, secure, and maintain ALL appointments.
This includes new appointments, previously scheduled appointments, online bookings, and appointments made in person or by telephone.
Clients with existing reservations will be notified and given a reasonable opportunity to securely provide or update their payment information.
Appointments without a valid card on file may be canceled or released after notice if the requirement is not completed by the communicated deadline.
A card is required to hold appointments, but clients may still pay for completed services using cash or another accepted payment method.
24-Hour Cancellation Policy
We require a minimum of 24 hours' notice for cancellations, rescheduling requests, and significant changes to scheduled services.
Our fees are as follows:
24 hours or more before the appointment:
No cancellation fee.
Less than 24 hours before the appointment:
A cancellation fee equal to 50% of the scheduled service total may be charged.
No-call, no-show appointments:
A no-show fee equal to 50% of the scheduled service total may be charged.
Rescheduling within the 24-hour cancellation period may be treated as a late cancellation.
Removing scheduled services or significantly reducing an appointment within 24 hours may result in a fee equal to 50% of the canceled services.
Cancellation and no-show fees will not both be assessed for the same missed service.
Payment Authorization
By expressly accepting this policy and providing authorization for a payment card to be held on file, clients authorize D'Jais Salon & Spa to charge applicable cancellation and no-show fees as described above.
Fees may be charged to the authorized payment method following a qualifying late cancellation or missed appointment.
Clients may be required to resolve outstanding fees before scheduling additional appointments.
Existing appointments booked before implementation of this policy will not be subject to newly introduced card-charge authorizations unless the client has accepted the updated terms.
Clients who decline the new terms may cancel previously scheduled appointments without a fee arising solely under the newly introduced policy.
Late Arrivals
We kindly ask clients to arrive on time.
Clients arriving more than 15 minutes late may have their services shortened, modified, rescheduled, or canceled depending on availability and the time required to complete the service safely.
If the appointment cannot reasonably be accommodated because of a late arrival, the appointment may be treated as a late cancellation, subject to the applicable 50% fee where authorized.
Appointment Reminders
Appointment confirmations and reminders are provided as a courtesy.
Clients remain responsible for remembering their scheduled appointment dates and times, regardless of whether a confirmation or reminder was received.
Failure to receive a reminder does not automatically waive applicable cancellation fees.
Illness, Emergencies & Unexpected Circumstances
We understand that unexpected situations may arise.
Clients experiencing illness, emergencies, severe weather, or other circumstances outside their control should contact us as soon as reasonably possible.
Management reserves the discretion to waive or reduce fees after considering individual circumstances.
Repeated Cancellations & No-Shows
Clients with repeated late cancellations, missed appointments, invalid payment methods, or unpaid fees may be subject to additional booking requirements.
These may include prepayment, management approval, or restrictions on future appointments.
Any additional payment or deposit conditions will be disclosed before booking.
Bridal, Group & Specialty Reservations
Bridal services, large group bookings, extensive color corrections, and other appointments requiring substantial reserved time may require deposits or separate booking agreements.
Any special terms will be disclosed and agreed upon before confirming the reservation.
Where a separate signed agreement applies, its specific cancellation and deposit conditions will govern that booking.
Salon-Initiated Cancellations
If D'Jais Salon & Spa must cancel an appointment due to staffing, illness, emergencies, or unexpected operational circumstances, the client will not be assessed a cancellation fee.
We will make reasonable efforts to notify the client and assist with rescheduling.
How to Cancel or Reschedule
Please contact us directly or use an available cancellation or rescheduling feature through our online booking system.
D'Jais Salon & Spa
1182 Fischer Blvd
Toms River, NJ 08753
Phone: 732-270-9711
Website: www.djaissalon.com
By booking an appointment and expressly accepting these terms, clients acknowledge our cancellation requirements and authorize applicable fees as described.
We appreciate your understanding and thank you for respecting the time of our talented professionals and fellow clients.